Learn exactly how your personal data is collected, stored, and kept secure on Khelas — all clearly explained.
Welcome to Khelas. Your privacy is our top priority. This Privacy Policy ("Policy") explains how Khelas collects, uses, and protects your personal information.
By using the Khelas platform, you agree to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services and let us know at support@khelas.com.
This Privacy Policy applies to the Khelas website, mobile app, and all digital platforms. Khelas is a trusted online gaming and Sports Betting platform in Bangladesh. We believe every member's personal data belongs to them — which is why we maintain full transparency at every stage of how that data is collected, used, and stored.
This policy applies to:
If this Privacy Policy changes, we will notify you via email or a platform notification. The "Last Updated" date at the top of the policy will always reflect the most recent revision.
Khelas only collects the information needed to provide you with the best experience. Collecting unnecessary data goes against our policy. See the table below for full details:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC verification and age confirmation |
| Contact Information | Mobile number, email address | Account creation, notifications & support |
| Payment Information | BKash/Nagad/Rocket number, transaction ID | Deposit & Withdrawal Processing |
| Usage Data | Betting history, game logs, session duration | Responsible gaming monitoring and service improvement |
| Device Information | IP address, device model, browser type | Security Verification & Fraud Prevention |
| Location Data | Country and general region (not precise GPS) | Regulatory Compliance Assurance |
You may voluntarily add additional information to your profile, but this is not required.
Khelas uses your information only for specific, legitimate purposes. Your personal data is never sold or shared with any third party without your consent.
If you no longer wish to receive marketing messages, turn off marketing notifications in your profile settings or email us at support@khelas.com.
Khelas stores your information using the highest-grade security technology. Our servers undergo regular security audits and follow industry best practices.
In the event of a cyberattack or data breach, Khelas will notify affected members within 72 hours.
Khelas uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help enhance your experience.
| Cookie Type | Purpose | Can be turned off? |
|---|---|---|
| Essential Cookies | Maintaining login sessions, security tokens | No (required for the service) |
| Performance Cookies | Page load speed and error detection | Yes |
| Preference Cookies | Remembering language, theme, and interface preferences | Yes |
| Analytics Cookies | Usage Analysis & Service Improvement | Yes |
You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain services.
Khelas does not sell your personal data. However, limited information may be shared with trusted third parties in specific circumstances.
Data protection clauses are included in all third-party agreements. These parties are required to comply with Khelas's privacy standards.
Every Khelas member has full control over their own data. We believe your data belongs to you, not us. Your rights are detailed below.
Khelas strictly does not provide services to anyone under 18. We do not knowingly collect data from minors. If we become aware that a minor's data has been collected, it will be deleted immediately and the account will be closed.
Creating or using an account on behalf of a minor is prohibited and may result in legal action.
Contact us for any questions, complaints, or data correction requests related to this Privacy Policy. Messages written in Bengali receive the same prompt attention.
Requests to delete or correct your data will be processed within 30 business days, and a confirmation email will be sent to you.
Every Khelas member can exercise these rights over their personal data at any time
You can request to know what information Khelas holds about you at any time.
You can request corrections to any inaccurate or outdated information. We'll update it promptly.
Upon account closure, you may request permanent deletion of all data except what we are legally required to retain.
You can object to and opt out of the use of your data for marketing purposes.
You may request a download of your data in a standard format (CSV or JSON).
You may withdraw consent for optional data use at any time — with no penalty.
We protect your privacy on two fronts — technology and policy
Every transaction and piece of personal information is secured with 256-bit SSL/TLS encryption. No third party can intercept it in transit.
OTP verification at login adds an extra layer of security to your account. Even if your password is compromised, your account stays protected.
Khelas never sells your personal data to advertisers or third parties. Your information is used solely to serve you.
Independent security experts audit Khelas's systems annually, and any vulnerabilities identified are addressed immediately.
Every account is verified through a national ID. This reduces the risk of fraud and identity theft to virtually zero.
You have full control over notification, marketing, and cookie settings at any time from your profile.
Your privacy is always protected at Khelas. Enjoy Sports Betting and gaming in a trusted environment — open an account today and claim your welcome bonus.
For users aged 18 and above only. Please gamble responsibly.